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On All Products
- SuperJeweler makes buying EASY with our 60-Day Money Back Guarantee.
- You may return your item for ANY REASON, OR NO REASON AT ALL! It's Worry-Free, Hassle-Free, and Our Pleasure to Serve You!
- SuperJeweler’s friendly Customer Care Specialists will even help you to receive a better item at the same cost in the unlikely event that you are unhappy with an item that you receive. Your Happiness Is Our #1 Priority. Your Happiness Is Also Our #2, #3, and #4 Priority!
- SuperJeweler is Fully Dedicated to a World-Class Customer Experience! Just Check Our Online Feedback and See! Click Here to see SuperJeweler Reviews
- Proudly A+ Rated by the Better Business Bureau (BBB)
RETURN POLICY
(Last updated January 01, 2019)
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within sixty (60) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
- Place the item(s) in its original packaging with the original packing slip.
- Be sure to include the complete item(s) – Two ring set, send both rings, Pair earrings, send both earrings, etc.
- Include a note with the order number and the reason for the return – Exchange, Repair or Refund Request.
- If your return address has changed, you must write this on the note or contact us at addresschange@superjeweler.com
IMPORTANT: You are responsible for any return shipping charges to us. We strongly recommend that you use a trackable shipping method with signature required and shipping insurance that will cover the purchase price.
Use this address for Exchange, Repair or Refund Requests:
SJ.comAttn: Returns
62 West 45th Street
3rd Floor
New York, NY 10036
United States
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Personalized, custom and engraved items.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
- Jewelry must be returned in new, unworn condition
QUESTIONS
If you have any questions concerning our return policy, please contact us at: sales@superjeweler.com
