SuperJeweler Offers
A Lifetime Guarantee
On All Fine Jewelry Purchases
A Lifetime Guarantee
On All Fine Jewelry Purchases
All fine jewelry purchases from SuperJeweler.com come with a Lifetime Guarantee. Your purchase includes a Lifetime Guarantee against defects that may cause loss or damage to your jewelry's setting or accent gemstones and/or diamonds. In the case of diamond and/or gemstone rings, our guarantee also includes a one-year replacement guarantee against the loss of your jewelrys’ center diamond or gemstone.
- The Limited Lifetime Guarantee covers all the products we sell.
- SuperJeweler will replace any side gemstone or diamond lost at any time during the LIFETIME of the purchaser or gift recipient, and will replace any center gemstone or diamond lost in the first ONE YEAR of ownership.
Lifetime Guarantee
Claim Process
Claim Process
Returning an item for a Lifetime Guarantee claim is easy. Follow these simple steps:
- Securely place your item in the original box or use another form of secure packing material.
- Include in the package your original SuperJeweler packing list or a written note clearly noting your name, phone number, and email used for the purchase.
NOTE: If your address has changed since your original purchase, you must include the new address in the package. Otherwise, your item will be shipped to the wrong address. - Use a trackable shipping method to confirm delivery to SuperJeweler.
- Shipping insurance and shipping costs to SuperJeweler are your responsibility.
- Use this address to ship your package:
Attn: Lifetime Repairs
62 West 45th Street
3rd Floor
New York, NY 10036
United States
Once your item is serviced under the Lifetime Guarantee, we will notify you by email and ship the item back to you with no shipping cost to you.
Please allow 2 weeks for processing your Lifetime Guarantee claim and return shipping to you. International shipping can take longer.
SuperJeweler Lifetime Guarantee
WHAT IS COVERED – SuperJeweler Says YES!
- Repair, remake, or replace of item due to manufacturer defects.
- Loss of accent gemstones or diamonds of similar and available quality.
- Master Jeweler labor to reset accent gemstones or diamonds.
- One-time only ring resizing within one year from original purchase.
- One-time only center diamond replacement within one year from original purchase.
- FREE Global Shipping Back To You. Please Confirm Your Return Address!
WHAT IS NOT COVERED – But Available At A Great Price!
- Item damage due to wear & tear or mishap. Let SuperJeweler give you a repair estimate.
- Center diamond loss after one year from original purchase. Let SuperJeweler quote a replacement.
- Replacement center diamonds are not covered by this guarantee.
- Chipped, cracked or damaged gemstones or diamonds. Let SuperJeweler quote a replacement.
- Loss of any jewelry item is not covered by this guarantee.
- Shipping, insurance, and tracking to SuperJeweler is YOUR responsibility.
WHAT TO KNOW
- SuperJeweler must do all jewelry repairs, alterations or resizing, otherwise this guarantee is void.
- You must have proof of purchase- original order number or the purchaser’s name and approximate purchase date. Sending the original receipt is the best!
- Guarantee claims must be made by the original purchaser or the original gift recipient.
- SuperJeweler can repair fine jewelry purchased elsewhere. Let SuperJeweler give you a quote.
- Lifetime Guarantee does not apply to non-jewelry purchases.
- FREE Shipping Back To you. Please Confirm Your Return Address!
- Shipping, insurance, and tracking to SuperJeweler is YOUR responsibility.
