Welcome to SuperJeweler.com.The following page contains our Terms of Use for www.SuperJeweler.com (the "Website"). Yes, this is the legal mumbo-jumbo. We don't like it either, and we've tried to make them readable, but we have to put this stuff in here. But PLEASE, feel free to call us at (877) 888-0175 if you have any questions about anything in these Terms of Use. We've tried to make this process easy to use so we have provided quick links to specific topics within the Terms of Use. |
Quick Links
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| Terms of Use |
SuperJeweler.com (we, us and our) developed and maintains the Website and currently allows access to the Website free-of-charge to users who agree to abide by the terms and conditions of this Agreement. We operate our website and do business in the State of New York, County of Manhattan. By doing business with us you agree that all disputes, regardless of whether we are the plaintiff or defendant will be settled in a court of competent jurisdiction for the County of Manhattan. We reserve the right to change the nature of this relationship at any time, and to revise these guidelines and Terms of Use from time to time as we deem necessary. Any user that violates the terms of this Agreement will have their access canceled and they may permanently be banned from using the Site and any interactive services that we offer. You should check these terms and conditions periodically. By using the Site after we post changes to these Terms of Use, you agree to accept those changes, whether or not you actually reviewed them. Entering the Website will constitute your acceptance of these Terms of Use. |
| Who May Use Our Website |
We encourage all person over the age of eighteen to enjoy the Site and we do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion. No person under the age of 18 should use the Website. We strongly encourage all parents and guardians to monitor the Internet use of their children. Use of the Website by any user shall be deemed to be a representation that the user is 18 years of age or older. |
| SUPERJEWELER.COM LIFETIME GUARANTEE, RETURN, REFUND AND SHIPPING POLICIES |
| FOB Shipping |
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All shipments from SuperJeweler.com and/or it’s affiliates, designees or assigns are shipped to customers/purchasers FOB Origin. This means that as of the moment that SuperJeweler, it’s affiliates, designees or assigns have tendered (given) your package to the shipping company, the ownership, control, and risk of loss of the package is transferred to you, the customer/purchaser. All responsibility and liability rests with the recipient of packages, as SuperJeweler ships FOB Origin. SuperJeweler is not liable for losses in transit or at the destination. The theft of packages at the place of delivery, also known at Porch Piracy or Porch Pirates, is solely the responsibility of the customer/purchaser/recipient. |
| SuperJeweler.com's Enduring Quality Guarantee |
All purchases from SuperJeweler.com come with SuperJeweler.com's Enduring Quality Guarantee. Your SuperJeweler.com jewelry purchase includes a lifetime warranty against the loss of side stones or damage to the jewelry's setting or center stone. It also includes a one-year replacement guarantee against the loss of your jewelry's center stone. If you ever lose a side stone from your jewelry, SuperJeweler.com will replace that side stone with a stone of similar quality. If your setting is ever damaged, SuperJeweler.com will repair or replace the setting or center stone, at its sole discretion, at no cost to you. If you lose a side stone or your setting is damaged, you must send the piece back to SuperJeweler.com, along with your original purchase receipt or, if you are unable to provide the original purchase receipt, include the name of the original purchaser and the approximate date of purchase. If your center stone is lost from its original setting within one (1) year of purchase, SuperJeweler.com will replace the stone. If your center stone is ever chipped or broken, in its original setting, SuperJeweler.com will replace the stone with one equal in quality and value to your original stone. If you lose your center stone within one (1) year of purchase, or if your center stone is ever chipped or broken, you must send the piece back to SuperJeweler.com, along with your original purchase receipt. Shipping details are listed below. This warranty does not cover damage to jewelry other than that incurred in normal wear. This warranty does not cover lost jewelry. You must provide identifiable pieces of the jewelry in order for SuperJeweler.com to honor this warranty. If SuperJeweler.com determines that it did not manufacture the original piece it is under no obligation to honor this warranty. Improper repair or service performed by a third party other than SuperJeweler.com will void this warranty. This warranty is non-transferrable. All warranty claims under the SuperJeweler.com Enduring Quality Guarantee must be made by the original purchaser or the original gift recipient. This warranty does not cover losses or damage by any successor owner of the jewelry, including but not limited second-hand purchasers, heirs or assigns. This warranty does not cover damage to jewelry other than that incurred in normal wear. This warranty does not cover lost jewelry. |
| Pricing |
We make every attempt to avoid errors in pricing and product information, but we are human. If a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience it may cause. All prices listed on this site are in U.S. dollars. |
| Return Procedures |
SuperJeweler.com has a 60-day money back guarantee policy. This is a simple process and is described fully in our 60-day money back guarantee. To see the complete list of procedures for returning merchandise please visit the SuperJeweler.com FAQs section of this website, reachable from the Website's homepage. |
| Manner of Refunds |
Unless specifically requested, and authorized by us, refunds will be issued in the same manner as payment was received. |
| Return Shipping |
Please send your jewelry, along with the required proof of purchase, to 7 W. 45th St., 10th Floor, New York, New York, 10036. You are responsible for the costs associated with shipping and insuring your jewelry for shipment back to SuperJeweler.com. Upon replacement of a stone or upon repair or replacement of the setting SuperJeweler.com will ship the piece back to you and will cover all costs associated with shipping and insuring the piece. |
| Undelivered Products |
We understand that you want to get your order a quickly as possible, but unfortunately sometimes there is a delay caused by the carrier used to deliver products. Because of this we have a 15-business-day waiting period before any product will be resent. |
| INFORMATION REGARDING OUR PRODUCTS |
| Product Images |
We have attempted to accurately depict the colors of the products offered on this site. Because the color you see is dependent on your computer monitor we cannot guarantee that the color you see will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Some photographs have been enlarged to show detail. If you are not satisfied that with your purchase, all jewelry comes with a 60-day money back guarantee detailed below. |
| Stone Weight Range |
SuperJeweler.com carefully measures carat weights ("ct") but, by purchasing jewelry from the Site, you agree that the advertised carat weight may vary slightly and that SuperJeweler.com is not liable for any actual or consequential damages associated with claims of such variances. The range of actual carat weight for the advertised carat weight is as follows: |
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| Stone Enhancement |
A diamond's color or clarity can be enhanced using certain techniques (such as heating). SuperJeweler.com offers such color-enhanced diamonds on this Website. If a diamond for sale on the Site is color-enhanced, the product description will clearly state that it has been color-enhanced. Please click the following link for gemstone disclosures and production descriptions for the gemstones that we sell. Gemstone Disclosure |
| Stone and Metal Grading |
The stones and metal have been graded for quality and listed on the Website according to industry standards. Aside from the right to return jewelry under the 60-day money back guarantee, SuperJeweler.com is not liable for any actual or consequential damages associated with the grading of stones or gold offered on the Website. |
| Restriction Against Component Resale |
We are in the business of selling products to the persons that will use them. If you plan to resell our products please give us a call. Since this is a retail website we require that the customer agree that they will not engage in the business of reselling components purchased from SuperJeweler.com, or remove components from product for resale, except upon express prior written authorization of SuperJeweler.com. Any resale of product or components will void all guarantees and warranties. |
| Sale of Jewelry From Third Parties |
SuperJeweler.com occasionally offers products from third party vendors. SuperJeweler.com is unable to guarantee karatage/stone weights on such products. |
| CUSTOMER ACCOUNTS |
| Creating Your Account |
When you make your first purchase on the Website, you will be asked to create an account. By creating an account, the system will remember your personal and purchase information and the checkout process on future purchases will be fast, easy and always completely secure. Creating an account is also fast and easy: simply enter your personal information once and select your very own username and password. Then during checkout on your next purchase, just login and the system will take care of the rest. At all times, your personal information is accessible to you to review, edit, or update as necessary by clicking on the "My Account" link. |
| Placing Orders |
We request information from the user on our order form when making a purchase. Here is what a user must provide: 1) their contact information, like name and shipping address, and 2) financial information, like credit card number and expiration date. This information is used for billing purposes and to fill the customer's order. If we have difficulty processing an order, this contact information is used to communicate with the customer. |
| Correcting/Updating/Deleting/Deactivating |
If a user's personally identifiable information changes (such as your zip code, phone, e-mail or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate that user's personally identifiable information provided to us. |
| Catalog, Newsletters, Etc. |
If a user wishes to subscribe to our catalog, newsletter, etc., we ask for contact information such as name, street address and e-mail address to provide these communications. Because we respect our users' privacy, we provide a way to opt-out of these communications. Please see the choice and opt-out section below. On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an e-mail. Generally, users may not opt-out of these communications, though you can deactivate your account. However, these communications are not promotional in nature. |
| Surveys & Sweepstakes |
From time to time, our site requests information from users via surveys or sweepstakes. Participation in these surveys or sweepstakes is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name, shipping address and e-mail address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. |
| Special Offers |
Established members will occasionally receive information on products, services, special offers and a newsletter by e-mail. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see our choice and opt-out below. |
| Choice/Opt-Out |
Users who no longer wish to receive promotional materials may opt-out of receiving these communications by using the unsubscribe feature in our e-mail. |
| THIRD PARTY CONTENT AND PRODUCT |
| External Links |
Please be aware that we may provide links to third party websites from this website as a service to our users and we are not responsible for the content or information collection practices of those sites. We have no ability to control the privacy and data collection practices of such sites and the privacy policies of such sites may differ from that of SuperJeweler.com. Therefore, we encourage you to review and understand the privacy policies of such sites before providing them with any information. SuperJeweler.com assumes no liability for any damages you may suffer from visiting such linked websites, including without limitation, damages caused by computer viruses, Trojan Horses or other destructive/disruptive code which may be downloaded from such linked websites. Any links contained on this website shall not be construed as an endorsement by SuperJeweler.com of any such linked website. SuperJeweler.com has not reviewed or researched the full content on these linked websites and shall not be held responsible should you encounter any materials that may appear inaccurate, indecent or illegal. If you visit such a website that is linked to this website, please contact us and we will determine if the link should be removed from the Website. |
| Our Advertising Partners |
For some products that we offer we have teamed up with leading companies to bring you quality services and products. Our reference to them as an Advertising Partner does not mean that we are partners with these companies in the legal sense, merely that we are working with them to offer products and services to you. All companies that we feature on our site are solely responsible for their own obligations to you and while we are not legally responsible for their obligations, be assured that we will always assist you in dealing with them should any issues arise. |
| OTHER TERMS OF USE |
| Affiliate Marketing |
SuperJeweler.com actively markets its products through affiliate campaigns and, from time to time, offers coupons through such affiliates. Offers through affiliates may vary. SuperJeweler.com also does last-click-attribution in order to properly compensate its affiliate marketers. |
| Requirements for SuperJeweler.com Monthly Giveaways |
Winners of any contests or giveaways on the Website agree to provide SuperJeweler.com with a photograph of themselves for publicity purposes, to be posted on the Website or on various social media websites. SuperJeweler.com will not publish winners' full names; only the first name to protect winners' privacy. Failure by a winner of a contest or giveaway to provide a photograph of themselves may result in the forfeiture of any prize won. |
| Your Privacy Rights – How We Protect Your Information |
We are very concerned about privacy matters for our customers and have a separate section of our website devoted entirely to our policy regarding protecting your policy. Please review our Privacy Policy. By using our website you are also agreeing to abide by our Privacy Policy. |
| Taxes |
Prices on the website do not include sales tax or any other customs duties, use, value added, excise, federal, state, local or other taxes. New York residents will be charged sales tax, but all other such duties or taxes shall be paid by you, or, in lieu thereof, customer shall provide us with an appropriate tax exemption certificate. |
| Restrictions on Use of Copyrights and Trademarks |
This Website and all materials on the Website, including, but not limited to the sales copy, navigational aids, images, illustrations, and logos are either our or our affiliates' and licencors' property and are protected from unauthorized copying and distribution by copyright law, trademark law, international conventions and other intellectual property laws. If you desire to use these properties, you must obtain our written consent prior to your use. |
| Disclaimer of Liability |
In no event shall we be liable for any indirect, special, incidental or consequential damages. |
| Assignment |
Customer may not assign its rights or obligations hereunder without the express prior written consent of SuperJeweler.com . |
| Severability of Sections |
If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. |
| Changes to these Terms of Use |
We will occasionally update these Terms of Use to reflect changes in our practices and services. When we post changes to these Terms of Use, we will revise the "last updated" date at the top of these Terms of Use. If we make any material changes in the way we collect, use, and/or share personal information that may impact you, we will notify you by sending an e-mail to the e-mail address you most recently provided us in your account, profile or registration (unless we do not have such an e-mail address), and/or by prominently posting notice of the changes on our website. We recommend that you check our websites from time to time to inform yourself of any changes in these Terms of Use. |
| Incorporation of Privacy Policy |
The SuperJeweler.com Privacy Policy, posted on the Website, is incorporated in its entirety and by reference into these Terms of Use. |
| Entire Agreement |
These terms and conditions constitute the entire agreement between SuperJeweler.com and the customer regarding any sale. These terms expressly supersede and replace any prior or contemporaneous agreements, whether written or oral, relating to said sale, including any terms and conditions on any of customer's documents or purchase orders. ANY ADDITIONAL, DIFFERENT OR CONFLICTING TERMS AND CONDITIONS ON ANY SUCH DOCUMENT ISSUED BY CUSTOMER AT ANY TIME ARE HEREBY OBJECTED TO BY SUPERJEWELER.COM, AND ANY SUCH DOCUMENT SHALL BE WHOLLY INAPPLICABLE TO ANY SALE MADE HEREUNDER AND SHALL NOT BE BINDING IN ANY WAY ON SUPERJEWELER.COM. This agreement shall be binding upon the heirs, successors and assigns of the parties hereto. If any provision of this agreement shall be held to be invalid or unenforceable, the remainder of this agreement shall remain in full force and effect. |
This privacy policy discloses the privacy practices surrounding your use of the Website and our use of information you provide during your customer experience on the Website. We are committed to protecting your privacy and encourage you to periodically review this page to be informed of how we protect the information you disclose to us. If you believe that SuperJeweler.com is not abiding by our posted privacy policy, please contact us at 1-877-888-0175 or e-mail us at sales@superjeweler.com |
| INFORMATION COLLECTION AND USE |
SuperJeweler.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. SuperJeweler.com collects information from our users at several different points on our website. |
| Cookies |
A cookie is a piece of data stored on the user's hard drive containing information about the user. The Cookies are used to keep track of your shopping cart and if you have become a member, will remember your password so you do not have to re-enter it each time you visit the Website. (Note – when we say password we mean your password to our membership site, NOT to your computer or e-mail account). We use both session and persistent cookies. Usage of a cookie from the Website is in no way linked to any personally identifiable information. Cookies enable us to track and target the interests of our users in the aggregate by analyzing popular areas and products to enhance future experiences on our site. Cookies do not cause damage to your computer systems or files, and only the website that transferred a particular cookie to you can read, modify or delete such cookie. If you do not want information collected through the use of cookies, there are simple procedures in most browsers that allow you to delete existing cookies, to automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to your computer. |
| Usage Tracking |
SuperJeweler.com's database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate. The statistics help us decide which products and services best serve our members and guests. |
| Aggregate Information |
SuperJeweler.com uses aggregate information from demographic surveys, traffic patterns and IP addresses to customize our site. Aggregate information is occasionally shared with partners third parties for purposes such as planning or executing advertising or promotions. We do not share any personally identifiable information. |
| Sharing |
SuperJeweler.com gives you access to third party partners to provide you with certain services that are detailed below. SuperJeweler.com will provide that third party with your transaction information and then that third party will collect additional information if needed to provide you with the requested service, such as outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. We reserve the right to transfer any and all information that we collect from users of the site to a third party in the event of any merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of the assets or stock (including without limitation in connection with any bankruptcy or similar proceedings) relating to SuperJeweler.com. Finally, notwithstanding any other provision of this privacy policy to the contrary, we reserve the right to disclose your personal information if we believe that we are required to do so (i) by law; (ii) to comply with legal process or governmental requests; (iii) to enforce our Terms of Use; (iv) to protect our operations or those of any affiliated entities; (v) to protect the rights, privacy, safety or property of SuperJeweler.com, any affiliated entities, you or others; and (vi) to permit us to pursue available remedies or limit the damages that we may sustain. |
| Supplementation of Information |
In order for SuperJeweler.com to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from third party sources such as our affiliated websites. For example, in order for SuperJeweler.com to enhance our ability to tailor the site to an individual's preference, we combine information about the purchasing habits of users with similar information from our affiliated sites and SuperJeweler.com. When a user makes a purchase from any of these companies, the companies collect and share that purchase information with us so we can tailor the site to our users' preferences. |
| New Product Offerings |
In its pursuit of constantly offering new and innovative products, SuperJeweler.com may, at some point in the future offer products other than Jewelry, and may offer such products through websites other than the Website. Any and all information you provide to SuperJeweler.com may be shared with such other affiliated businesses. |
| SECURITY |
SuperJeweler.com takes every precaution to protect our users' information. When users submit sensitive information via our website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - Secure Socket Layers (SSLs). While on a secure page, such as our order form, a lock icon appears on the start of the address bar of your browser. When you are not on a secure page, no lock icon will appear. In addition, the servers that we store personally identifiable information on are kept in a secure environment under restricted access. If you have any questions about the security of our website, send us an e-mail at sales@superjeweler.com for more info. Back to Quick Links |
| OTHER TERMS OF THE SUPERJEWELER.COM PRIVACY POLICY |
| Changes to This Policy |
We reserve the right to change this privacy policy, and any of our policies or procedures concerning the treatment of information collected through the site, without prior notice. You can determine when this privacy policy was last revised by referring to date at the top of this page. Any changes to our privacy policy will become effective upon posting of the revised policy on the Internet, accessible through the site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect. We encourage you to periodically review our privacy policy to ensure familiarity with our most current version. |
| Mobile Terms & Conditions |
SuperJeweler offers its customers marketing and promotional mobile alerts (e.g. cart reminders) by SMS message (the "Service") on 64814. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy |
Signing Up and Opting-In to the Service Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. SuperJeweler reserves the right to stop offering the Service at any time with or without notice. SuperJeweler also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so. By opting into the Service, you:
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Content You May Receive Once you affirm your choice to opt-in to the Service on 64814, your message frequency may vary based on your interactions and initiated texts. You may receive alerts about:
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Charges and Carriers Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service. Supported carriers are AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. SuperJeweler may add or remove any wireless carrier from the Service at any time without notice. SuperJeweler and the mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages. |
To Stop the Service To stop receiving text messages from SuperJeweler, text the word STOP to 64814 any time or reply STOP to any of the text messages you have received from SuperJeweler. This is the exclusive method for opting out. After texting STOP to 64814, you will receive one additional message confirming that your request has been processed. |
Questions You can text HELP for help at any time to 64814. This will provide you with toll-free number 1-877-888-0175 for assistance. You can also contact us at SuperJeweler LLC, 62 West 45th Street, 2nd Floor, New York, NY 10036. |
Changes to Terms These Mobile Terms and Conditions are subject to change at any time without notice. |
Email Terms & Conditions When you supply SuperJeweler.com, Inc with your email address, from time-to-time, in SuperJeweler.com, Inc's discretion, you may be asked to indicate whether you are interested in receiving alert notification for when upgrades go live via email. Where you authorize us to we may, from time to time, send you such marketing communications. If you sign up to receive promotional materials from us via email we will use the information you give us to provide the communications you have requested. If you inform us that you wish to cancel email promotional materials by selecting “unsubscribe” at the bottom of such communication or by emailing us at unsubscribe@SuperJeweler.com, Inc.com, we will remove you from our mailing list. For additional help, email sales@SuperJeweler.com |
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